FAQ
Frequently asked questions
Managing Order
How long will it take to receive my order?
We typically process and ship orders within 1-3 business days. The delivery time depends on the shipping method and destination of your order. You can view the estimated delivery time during checkout.
What is your return policy?
- Returns accepted for 14 days
- Customer provides return shipping
- 25% restocking fee
- No final sale items
Do you ship internationally?
Yes, we offer international shipping. However, please note that shipping rates and delivery times may vary depending on the destination and customs clearance procedures.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we may be able to cancel it for you. However, if your order has already been shipped, we will not be able to cancel it.
How do I track my order?
Once your order has been shipped, we will provide you with a tracking number that you can use to track your order online.
Can I change or update my order after it has been placed?
If you need to change or update your order, please contact us as soon as possible. If your order has not yet been processed, we may be able to make changes to it for you. However, if your order has already been shipped, we will not be able to make any changes to it.
Understanding the Scents
How do I know which scent to choose?
We recommend that you start by trying our travel sizes before committing to a full bottle. You can also consult our fragrance experts or complete a free consultation on our website.
How should I apply oil-based perfumes?
We recommend that you apply oil-based perfumes to your pulse points, such as the wrists, neck, and behind the ears. Rubbing the perfume into the skin can also help to enhance the scent.
Are your perfumes safe for sensitive skin?
While our perfumes are generally safe for most skin types, we recommend that you perform a patch test before applying the perfume to your skin. If you experience any irritation or discomfort, discontinue use immediately and contact a healthcare professional.
Are the fragrances designed specifically for men or women, or is it unisex?
All of our fragrances are designed to be unisex, and are suitable for both men and women. We believe that scent is a personal choice and should be based on individual preferences rather than gender norms. Our fragrances are carefully crafted to offer a unique and versatile scent that can be enjoyed by anyone, regardless of gender.
Can I use oil-based perfumes with my favorite alcohol-based perfumes?
Yes, you can definitely layer oil-based perfumes with your favorite alcohol-based perfumes. In fact, many people find that layering fragrances can create a unique and personalized scent that is all their own.
To achieve the best results, we recommend applying the alcohol-based perfume first, allowing it to dry completely, and then applying the oil-based perfume on top.
How long will a 6 ml oil fragrance last?
The lifespan of a 6 ml oil fragrance can vary based on several factors, including how often it is used, how much is applied each time, and how it is stored. In general, a 6 ml oil fragrance should last for a couple of months to a few of months with regular use.
Proper storage can help to extend the lifespan of the fragrance.
How do I store my perfume?
We recommend storing your perfume in a cool, dry place away from direct sunlight and heat. This will help to preserve the scent and extend the lifespan of your perfume.
Are your perfumes natural or synthetic?
Our perfumes contain a blend of natural and synthetic ingredients to create a unique and long-lasting scent with no harm to animals.
Are your perfumes cruelty-free?
Yes, all of our perfumes are cruelty-free and not tested on animals.